Refund & Cancellation Policy

Every new account starts on the Starter plan with a 30-day free period. No payment instrument is required at signup. This period exists so you can evaluate the Service end-to-end — issue real invoices, generate a real GSTR-1 export, and decide whether YourBill works for your business — at zero financial risk before any money changes hands.

If you decide YourBill is not for you within those 30 days, simply do not complete the PayU SI Hub mandate. Your account converts to a read-only state at the end of the free period and you will not be billed. You can come back any time and complete the mandate to reactivate.

You may cancel your subscription at any time from Dashboard → Billing → "Cancel subscription". Cancellation is effective at the end of your current paid 30-day cycle.

When you cancel: (a) you will not be charged again, (b) the Service remains fully usable till the end of the current cycle, (c) at the end of the cycle the account becomes read-only — your data stays accessible for export but you cannot create new invoices, customers, or products until you renew.

Cancellation does not delete your data. Indian tax law (Section 36 of the CGST Act read with Rule 56 of the CGST Rules) requires us to retain invoicing records for at least 8 financial years.

Because every paid plan is month-to-month with a 30-day free period preceding any charge, NO REFUNDS are issued for any paid cycle, in part or in full, under any circumstance. By choosing to complete the PayU SI Hub mandate at the end of the free period (or upgrading to a higher tier from the dashboard), you confirm that you have evaluated the Service and accept this no-refund policy.

Specifically, no refund is issued for:

• Partial use of a billed cycle following cancellation.

• Failure to use the Service during a billed cycle ("I forgot to cancel").

• Account suspension under the acceptable-use rules in our Terms of Service.

• Features being modified, replaced, or removed during a billed cycle.

• Third-party outages, force majeure events, or downtime not exceeding the SLA windows in our Terms.

• Inability to file your GST return for reasons unrelated to the Service (GSTN portal downtime, bank holidays, your own data errors, etc.).

If you believe you have been wrongly charged because of: (a) a duplicate charge for the same billing cycle, (b) a charge after we received a confirmed cancellation, or (c) a technical fault on our payment processing side, contact support@yourbill.in within seven (7) days of the disputed charge with your transaction ID.

If our investigation confirms a genuine error, we will reverse the charge to the original payment instrument within 7–10 working days. This is correction of a billing fault, not a refund of a cycle you used; it does not constitute a precedent for any other request.

You can upgrade or downgrade your plan at any time from Dashboard → Billing.

On upgrade: the new tier's limits become available immediately and PayU pro-rates the difference automatically on your next renewal.

On downgrade: the new tier's limits apply at the start of your next 30-day cycle. We do not refund any portion of the higher cycle you already paid for.

For cancellations, billing questions, or to report a genuine billing error: support@yourbill.in. We acknowledge requests within 24 hours and process valid corrections within 7–10 working days.